dreamstime_xs_91266791I was at a conference recently and one of the speakers was talking about communication and listening skills.  During her presentation she mentioned how we communicate non-verbally as well as verbally and used the example of pictures we have in our offices.  The specific example she used was what we would think if we saw hunting pictures in someone’s office.

My immediate thought was, “Cool!  I can use that to start a conversation.”  I don’t hunt, but my father did and my brothers and a niece and nephew do.  I know enough that I can use it to start a conversation, to form a connection.

A moment after my thought, I heard a woman at the next table say, “Predator.”  Wow!  She would receive a completely different message from a hunting picture than I would.

It is important to realize that the message sent and the message received might not be the same.  Whether you are the sender or the receiver, take steps to clarify the intent of the message if you think there might be misinterpretations.

CC and CC to RC

CC and CC to RC (Video Link)

dreamstime_xs_45996187I recently had a very stressful (and stupid) confrontation with someone. What I learned from it was “CC and CC to RC.”

Clear Communication and Common Courtesy to Reduce Conflict.

In this situation, I think I interpreted what she meant correctly, despite what she said later when I confronted her. However, if she truly meant what she later said she did, had she clearly communicated what she meant and used a little common courtesy, I never would have had the reaction I did. There would not have been any conflict.

If you would like to reduce conflict, be sure that you are clearly communicating your message to the other person. If anything, err on the side of over-communicating. And use a little common courtesy. “Please” and “thank you” can go a long way to reducing conflict.

Remember, “CC and CC to RC.”